Shipping Policy
Notice of Chinese New Year Holiday
Dear customers,Thank you for your continued support of Sovol.
📦 Order Shipping
- Overseas warehouses (local fulfillment): Orders will still be processed within 48 hours and are largely unaffected.
- China warehouse (some accessories): These orders will be processed starting Feb 24, after we return to work.
💬 Customer Support
We will have limited staff available for urgent inquiries during the holiday. Email responses may be slower than usual. For issues requiring engineering support, we will follow up after Feb 24.Shipping Time
Orders are usually processed within 48 hours of successful payment. 3-7 business working days delivery. lf orders from China will take a longer time(7-18 days) to reach you.
Occasionally, if the accessories in the warehouse closest to you are out of stock, we will ship directly from China to fulfill your order. For accessories that are out of stock and shipped from China, we will indicate the estimated delivery time on the product page. Due to the time required for raw material procurement and production, we appreciate your patience.
*If you have purchased a pre-sale product or received a free gift, the shipping time may be slightly delayed.
Shipping Fee
Shipping costs are calculated based on the destination country and the total weight of the order. The final shipping cost will be automatically calculated and displayed at checkout after you enter your shipping address. Please refer to the table below for the regions we ship to and cost details.
| Country | Shipping Fee (€) | Weight (KG) |
| Austria, Belgium, Czechia, Germany, France, ltaly, Netherlands, Luxembourg, Slovakia, Denmark, Finland, Poland, Portugal, Spain, Sweden |
Free 10 20 |
0–15 15.01–20 20.01–25 |
|
Bulgaria, Croatia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Slovenia, Switzerland, Iceland |
5 10 20 30 |
0-5 5.01–10 10.01–20 20.01–25 |
Note: All countries require shipping fees for these printers: T500, SV08 Max, SV06 ACE, SV06 Plus ACE.
Taxes and Customs Duties
Orders shipped from our EU warehouse to the following countries are exempt from customs duties: Germany, France, Spain, Austria, Poland, Czech Republic, Italy, Portugal, Sweden, Lithuania, Slovakia, Slovenia, Hungary, Netherlands, Luxembourg, Finland, Belgium, Denmark, Ireland, Romania, Greece, Croatia, Latvia, Bulgaria, Estonia, Malta.
For orders shipped from our EU warehouse to the following countries, customers are required to pay customs duties upon clearance: Norway, Switzerland.
Please note that all taxes and customs duties must be paid to the local customs authority, not to the seller. The exact amount is determined by the local customs or relevant policies.
If the customs duties are too high or unreasonable, you may choose to reject the package. If the package is returned to our warehouse, we will issue a refund for your order.